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Full Stack BI Reporting & Automation Course

Customer Service Data Analysts.

Are you a customer service professional looking to take your career to the next level? Our Course equips you with the latest tools in data analytics and automation. By mastering these skills, you can increase your value as a sought-after data professional, and accelerate your career growth.

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INTRODUCTION

In this course, you will learn how to harness the power of cutting-edge technologies like Power BI, MS-SQL, ETL, VBA, and SSAS to generate
advanced end-to-end reports in customer service industry. Our expert instructors bring real-world experience and industry insights to the course, ensuring that you learn the latest best practices and cutting-edge techniques.

In this course, you will learn how to harness the power of cutting-edge technologies like Power BI, MS-SQL, ETL, VBA, and SSAS to generate advanced end-to-end reports in customer service industry . Our expert instructors bring real-world experience and industry insights to the course, ensuring that you learn the latest best practices and cutting-edge techniques.

COURSE

This course has been specifically crafted for customer service data professionals and is available exclusively to companies and individuals working in the customer.

BI CONSULTING

From streamlining support processes to analyzing customer feedback, we'll help you leverage the power of your customer service data to make data-driven decisions and enhance operational efficiency.

Our team of customer service data experts will work closely with you to understand your unique challenges and develop customized solutions that meet your business requirements.

Is a tailor-made course not what you're looking for? No problem! Join hundreds of other individuals in our vibrant regular Full Stack BI Reporting & Automation course

Is a tailor-made course not what you're looking for? No problem! Join hundreds of other individuals in our vibrant regular

Key Customer Service Reports You'll Be Working With

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Key Reports You'll Learn

1

Customer Satisfaction Score (CSAT) Report

2

First Contact Resolution (FCR) Report

3

Average Handling Time (AHT) Report

4

Customer Effort Score (CES) Report

5

Net Promoter Score (NPS) Report

6

Call Center Metrics Report

7

Customer Churn Rate Report

8

Escalation Report

9

Service Level Agreement (SLA) Report

10

Social Media Monitoring Report

Tools You'll Learn

Visualization Tool

Microsoft Power BI

Data Modeling Tool

Power Pivot

Data Integrator Tool

ETL with SSIS

Data Transformation Tool

Power Query

Data Warehousing Tool

MS-SQL

Automation Tool

VBA & SSAS

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Key Customer Service Reports You'll Be Working With

Lorem ipsum dolor sit amet, consetetur sadipscing elitr,

Excelgoodies

Key Reports You'll Learn

1

Customer Satisfaction Score (CSAT) Report

2

First Contact Resolution (FCR) Report

3

Average Handling Time (AHT) Report

4

Customer Effort Score (CES) Report

5

Net Promoter Score (NPS) Report

6

Call Center Metrics Report

7

Customer Churn Rate Report

8

Escalation Report

9

Service Level Agreement (SLA) Report

10

Social Media Monitoring Report

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Tools You'll Learn

Visualization Tool

Microsoft Power BI

Data Integrator Tool

ETL with SSIS

Data Transformation Tool

Power Query

Data Modeling Tool

Power Pivot

Data Warehousing Tool

MS-SQL

Automation Tool

VBA & SSAS

Course Content - Overview

Learn the entire suite of tools and technologies involved in building a complete BI solution.

Quick brush-up with Excel

Excel is to BI what wireframing is to application development. Brush up your Excel skills with 60+ formulas, pivots, charts & dashboards to quickly build a POC with small data before investing your time in building complex BI reports with big datasets.

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Why should I learn Excel?

Visualization with Power BI

Getting started with Power BI is simple. Then, once you want to leverage its full potential, you need a different set of skills. Learn how to develop these skills, unlock more insights through better data analysis and visualization with this section.

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Why should I learn Power BI?

Advanced Calculation with DAX

Add analytical power to your Power BI model that is not available in the data as-is, using DAX. The goal of this section is to teach you basic to advance features of DAX, providing the knowledge to write formulas for common and advanced business scenarios.

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Why should I learn DAX?

M-Programming with Power Query

During this section, you'll learn how to perform advanced data transformations not available in the Query Editor. We will discuss how to leverage the embedded PowerBI programming language (M) to achieve this.

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Why Should I learn M-Programming?

Model-building with Power Pivot

Explore the most powerful tool to build data models, forecast estimates, perform what-if-analysis scenario etc. If you are yet to have the Power BI license, you would still be able to create powerful & blended reports and share it internally using Power Pivot.

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Why should I learn Power Pivot?

ETL with SSIS

Extract - Transform - Load. Extract Data from multiple data sources, transform it with SSIS inbuilt transformation options or use M-Programs with SSIS and, Load it to the Reporting Database or Data Warehouse for generating dynamic BI Reports.

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Why should I know ETL with SSIS?

Data warehousing using MS-SQL

Data for Power BI can come from many sources, but often the data is hosted in SQL Server. This section will teach you how to write accurate, effective, and robust T-SQL code- the right way and also understand the logic behind the same.

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Why should I learn MS-SQL?

Modeling & Analytics with SSAS

In this section, you'll master SSAS Tabular, crafting optimized data models for lightning-fast analysis. You'll seamlessly integrate these models with BI tools, enabling real-time insights and building robust reporting solutions.

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Why should I learn SSAS Tabular?

Architect Power BI Solution

This section will help you put together Excel, VBA, Power BI, DAX, Power Query and SQL to architect the best BI solution. You'll also learn to publish, securely share reports including row level permissions along with BI administrative tasks like setting up data gateways etc.

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Why should I learn to Architect a solution?

Esteemed Clientele

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BI Reporting Consulting for Customer Service Companies or Department.

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Why hire more staff when you can achieve
300% growth with your existing workforce?

From streamlining support processes to analyzing customer feedback, we'll help you leverage the power of your customer service data to make data-driven decisions and enhance operational efficiency.

Our experienced consultants specialize in data warehousing, modeling, advanced analytics, and workflow optimization, allowing you to optimize your resources and drive significant growth while reducing operational costs and improving your bottom line.

Our team of customer service data experts will work closely with you to understand your unique challenges and develop customized solutions that meet your business requirements.

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Consulting Engagement - Models

Embedded Consulting

Get the benefit of an in-house expert team without the overhead!

We’ll provide you with a dedicated team of BI and Automation experts who understand your business, deliver ongoing support, and continuously optimize your BI reporting and automation solutions. Opt for this model when you want a long-term partnership with a team that feels like an extension of your company.

Get a dedicated team of BI experts for a year!

Minimum Engagement Period:

1 Year

BOT (Build-Operate-Transfer)

Get your BI initiatives up and running quickly!

Our BOT (Build-Operate-Transfer) Model provides you with a team of BI and Automation experts who build, operate, and transfer the solution to your in-house team once it's fully operational. Opt for this model when you want to accelerate your BI and Automation initiatives without building an in-house team or when you need to scale up quickly.

Accelerate your BI initiatives without building an in-house team!

Minimum Engagement Period:

6 months

Training + Consulting

Empower your team with the BI Knowledge

Our expert trainers will equip your team with the necessary skills and knowledge to handle your BI reporting and automation needs. From there, we’ll provide ongoing consulting to ensure your solutions are continuously optimized for your business needs. Opt for this model when you want to develop the skills of your internal team while receiving external consulting support.

Empower your team with BI skills

Minimum Engagement Period:

6 months – 1 year

Thousands Trained. Here’s What They Say.

Total Reviews

4583

Overall growth till now

Average Rating

4.9

Average rating this year

Thousands Trained. Here’s What They Say.

Total Reviews

4583

Overall growth till now

Average Rating

4.9

Average rating this year

Graph

5

2.0K

4

1.0K

3

500

2

200

1

0

Star Rating

Trainer's Expertise

Course Structure

Course Content

Assignments

Certification Process

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Delaney Sullivan

Power BI Training

Finance Transformation Project Manger

American Tower

United States

Overall really enjoyed the course. Nice balance between demos, guided practice and independent practice. I really enjoyed the exercises where criteria was displayed and we had 20 minutes to build it up. Content felt very heavy on dashboard creation with an accelerated run thru PowerQuery material in the last several days; I think this could be a bit more balanced. My company had 5 students with stronger use needs for automated data manipulation than db's. The SQL review on Day10 was a bit fuzzy, I couldn't quite follow the benefits or use cases where this would be relevant. I would recommend adding a 5min break to the middle of each session for biological needs; 2.5 hrs is a long shot for some folks. We spent about 5 minutes at the beginning of each lesson setting up the day's folder structure, copying over data sets, etc. Could eliminate this and replace with a break if the overall folder structure was distributed with data sets already loaded in place at start of course. I.e. send zipped structure with folders for Days 1-10, each containing the ""Project X - Dashboard"" subfolders with Sales.Data.csv, etc, already saved in place. Thanks for the experience! looking forward to applying the knowledge!

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Iris Bradshaw

Power BI Training

Data Analyst

Qnnect

United States

I had a little experience with Power BI prior to the class. The information given greatly expanded my knowledge and I am excited to put the knowledge to use. Sami's instructions were very easy to follow and he made sure to answer everyone's questions. The only issue I had with the course was with the students not the instructor or course itself. It was a bit frustrating when some of the students were not prepared (especially not having the system requirements installed) and we had to wait for them to download materials or software. Sami handled it professionally but it took away time that could have been used for training. Overall, I am very please with what I have learned and will be looking into taking the Full Stack BI training. Thank You, Iris Bradshaw

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Michele Sabatino

Power BI Training

Data Analytics Manager

Harbor Health

United States

I liked the pace and content of this introduction to Power BI. The instructor was able to quickly troubleshoot most issues that people had, although some problems did stall the pace quite a bit at times (participants really should have a strong Excel skillset and ability to manage files). Perhaps on a daily basis before the training , a quick 'setup' email would be helpful (which folders to create and which files to copy) so that everyone could set themselves up ahead of time. (Or include day-by-day setup instructions in the content zip file with this info.) On another note, I would like to have spent more time on publishing and refreshing published reports (and the Power BI workspace) instead of the SQL server mini course. As it was, though, the lessons we learned in this training will be almost immediately applied and the results should be very helpful to people in my organization looking for dashboard summaries of their data. Thank you.

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Mr. Perrie Smith

Business Associate

Tel: +1 650 491 3131

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Excelgoodies Consulting Inc.

739 Bryant Street,

San Francisco, CA 94107.

Connect with Us

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By clicking any of the above buttons, I agree to the terms & conditions and privacy policy, and I consent to receive updates via SMS or email

Excelgoodies

Mr. Perrie Smith

Business Associate

Tel: +1 650 491 3131

Excelgoodies

Excelgoodies Consulting Inc.

739 Bryant Street,

San Francisco, CA 94107.